Legal
PRIVACY POLICY.
Overview
This Privacy Policy explains how DiamondHawk Command System ("DiamondHawk") handles information related to the public website at diamond-hawk.com and the hosted DiamondHawk application.
DiamondHawk is mission operating software for mission-critical construction, commissioning, and data center operations. This policy does not create warranties, certifications, or service-level commitments beyond what a signed customer agreement expressly states.
Information We Collect
Depending on how you interact with DiamondHawk, we may collect:
- Contact details and message content you submit when requesting a demo or otherwise contacting us (for example name, company, work email, and role).
- Account information for authorized users of the application (for example name, work email, and authentication credentials).
- Project and operational information that authorized users enter or import into the service (for example schedule evidence, mission plans, readiness records, meeting records, and related operational data).
- Technical information from hosting logs used to operate and secure the service (for example IP address, user agent, timestamps, and requested paths).
The public website does not currently use analytics pixels, advertising trackers, or third-party marketing scripts.
How We Use Information
We use information to:
- Respond to demo and contact requests
- Provide, operate, maintain, and support the service
- Authenticate users and enforce access controls
- Secure systems and investigate abuse or security incidents
- Improve reliability and operational quality
- Meet legal obligations that apply to DiamondHawk
Customer Data
Customers own their project data. DiamondHawk processes customer data only as needed to host, operate, support, and improve the platform.
That includes the limited rights reasonably necessary to transmit, display, back up, and otherwise run the service. We do not claim ownership of customer schedules, commissioning records, operational plans, or other project content submitted to DiamondHawk.
Confidentiality
Customer project information often includes sensitive business material such as construction schedules, commissioning documentation, procedures, and coordination records. DiamondHawk treats customer information as confidential and accesses it only when needed for operations or support.
We do not intentionally disclose customer information except:
- when authorized by the customer
- when necessary to operate the service
- when required by applicable law
These statements describe how DiamondHawk intends to handle customer information. They are not a promise of absolute confidentiality.
Security
DiamondHawk applies reasonable safeguards appropriate to a hosted business application, including HTTPS-encrypted access, authenticated accounts, role-based permissions, project-scoped access, operational audit history, managed cloud infrastructure, and human approval before material schedule actions. More detail is on the Security page.
No method of electronic transmission or storage is completely secure. DiamondHawk does not promise perfect protection against unauthorized access, loss, or disclosure.
Service Providers
DiamondHawk may use managed infrastructure and service providers to host, operate, monitor, and support the platform. Those providers process information only as needed to deliver their contracted functions.
Customer Responsibilities
Customers and authorized users are responsible for:
- Keeping account credentials confidential
- Granting access only to authorized personnel
- Ensuring they have the right to submit project and operational data into the service
- Configuring project membership and roles consistent with their internal policies
Non-Disclosure Agreements
DiamondHawk is happy to execute reasonable mutual or customer Non-Disclosure Agreements when requested during procurement or enterprise evaluation. An NDA is not automatically in place for every website visitor or prospective customer.
Policy Changes
We may update this Privacy Policy as the product and commercial terms evolve. Material updates will be posted on this page. Continued use of the service after an update becomes effective constitutes notice of the revised policy, unless a signed customer agreement provides otherwise.
Contact
Privacy inquiries: privacy@diamond-hawk.com
General and demo inquiries: contact@diamond-hawk.com
Security inquiries: security@diamond-hawk.com
You can also use the Contact page to request a demo or send a message.